FAQs

How can I contact Luxorro?

You can email us at luxorro@gmail.com where our customer service will be happy to help with whatever you need! Responses are under 16 hours.

Do you ship worldwide?

Yes

Where do you ship from?

We ship from various locations (Main Land United States and United Kingdom)

Can I change or cancel my order?

We aim to process all orders as fast as possible, you must request changes/cancellations within 12 hours of ordering. All requests after will most likely be unavailable. Your order can be returned for a full refund after it is received. 

What payment methods do you accept?

We accept all major credit cards (VISA , Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders will be handled and shipped out from our warehouse. Please allocate extra time for our processing.

How long will it take to receive my order?

Due to high demands, orders may take from 1-3 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed are tax-free in US Dollars, this could mean that you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We can not be responsible for delays caused by customs departments in your country. For further details, please contact your local customs office.